Terms & Conditions

When you book an appointment with Elevan we have an advance booking fee policy of 25% of the cost of your service. This booking fee will be deducted from your service total when you visit the salon . If you can not give us 48 hours notice of canceling your appointment the booking fee will be charged although with discretion. Our salon policy ensures that we can offer more reliable appointment availability and service to all of our clients. Thank you for your cooperation.

This is an UNLIMITED membership offering. Members may book any number of appointments during their subscription period. However there are rules in place to make sure that all members receive a fair "allowance" – availability is also dictated by the business's schedule.

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Club Members who no show appointments may be charged a penalty fee of £10.

Standard appointments are a maximum of 45 minutes each.

Each Club member may bring one new friend for one appointment every month as part of their membership subject to the availability of double blocks.

Limited membership with an option to continue membership.

You can cancel at any time by calling the salon on 01842 811 600.

Elevan does not offer refunds.

We reserve the right to refuse service if members attend an appointment more than 10 minutes late.

There are no guarantees made of frequency or availability of appointments to members. During busier periods less availability will be given to club members.

Members may not select a preferred member of staff.

Availability can be requested, however it is the sole discretion of the salon to answer these requests.

For convenience members are able to book 2 appointments ahead

This privacy policy applies between you, the User of this Website, and Elevan Hairdressing & Beauty, the owner and provider of this Website. Elevan Hairdressing & Beauty takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.2. In this privacy policy, unless the context requires a different interpretation: a. the singular includes the plural and vice versa; b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy; c. a reference to a person includes firms, companies, government entities, trusts and partnerships; d. "including" is understood to mean "including without limitation"; e. reference to any statutory provision includes any modification or amendment of it; f. the headings and sub-headings do not form part of this privacy policy. Scope of this privacy policy 3. This privacy policy applies only to the actions of Elevan Hairdressing & Beauty and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites. 4. For purposes of the applicable Data Protection Laws, Elevan Hairdressing & Beauty is the "data controller". This means that Elevan Hairdressing & Beauty determines the purposes for which, and the manner in which, your Data is processed. Data collected 5. We may collect the following Data, which includes personal Data, from you: a. name; b. date of birth; c. gender; d. contact Information such as email addresses and telephone numbers; e. demographic information such as postcode, preferences and interests; f. web browser type and version (automatically collected); g. operating system (automatically collected); in each case, in accordance with this privacy policy. How we collect Data 6. We collect Data in the following ways: a. data is given to us by you; and b. data is collected automatically. Data that is given to us by you 7. Elevan Hairdressing & Beauty will collect your Data in a number of ways, for example: a. when you contact us through the Website, by telephone, post, e-mail or through any other means; b. when you register with us and set up an account to receive our products/services; c. when you complete surveys that we use for research purposes (although you are not obliged to respond to them); d. when you enter a competition or promotion through a social media channel; e. when you make payments to us, through this Website or otherwise; f. when you elect to receive marketing communications from us; g. when you use our services; in each case, in accordance with this privacy policy. Data that is collected automatically 8. To the extent that you access the Website, we will collect your Data automatically, for example: a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content. Our use of Data 9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons: a. internal record keeping; b. transmission by email of marketing materials that may be of interest to you; in each case, in accordance with this privacy policy. 10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below). 11. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in: a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out. b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide. c. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below. 12. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. Who we share Data with 13. We may share your Data with the following groups of people for the following reasons: a. our employees, agents and/or professional advisors - To better serve our customers and allow for easy booking and deals.; in each case, in accordance with this privacy policy. Keeping Data secure 14. We will use technical and organisational measures to safeguard your Data, for example: a. access to your account is controlled by a password and a user name that is unique to you. b. we store your Data on secure servers. 15. We are certified to ISO 27001. This family of standards helps us manage your Data and keep it secure. 16. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it.. 17. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses. Data retention 18. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted. 19. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes. Your rights 20. You have the following rights in relation to your Data: a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why. b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete. c. Right to erase - the right to request that we delete or remove your Data from our systems. d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it. e. Right to data portability - the right to request that we move, copy or transfer your Data. f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests. 21. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it.. 22. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/. 23. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it. Links to other websites 24. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them. Changes of business ownership and control 25. Elevan Hairdressing & Beauty may, from time to time, expand or reduce our business and this may involve the sale and /or the transfer of control of all or part of Elevan Hairdressing & Beauty. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us. 26. We may also disclose Data to a prospective purchaser of our business or any part of it. 27. In the above instances, we will take steps with the aim of ensuring your privacy is protected. General 28. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected. 29. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected. 30. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy. 31. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts. Changes to this privacy policy 32. Elevan Hairdressing & Beauty reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Elevan Hairdressing & Beauty by email at This email address is being protected from spambots. You need JavaScript enabled to view it.. Attribution 33. This privacy policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en). This privacy policy was created on 01 March 2017.